Coronavirus (COVID-19) Information for Clients 

MAY 2020


Unique Balance has taken strong proactive measures to be in line with current Health and Government regulations in relation to providing massage treatments to clients. Please read carefully below to see all of the efforts being made to ensure the safety of your visit.


Unique Balance does not provide any treatment for COVID-19. We kindly ask that if you meet the below criteria you contact your doctor to discuss 

  1. International Travel
    In accordance with government regulations announced on 15th March 2020, all clients who have travelled internationally in the last 14-days' are required to self-isolate. Please do not attend our clinics and instead call to reschedule your appointment.
  2. Close Contact or Confirmed Case
    If you have tested positive to COVID-19 in a laboratory test, please do not book a treatment session until you have medical clearance to return to the community. If you are a close contact of a confirmed case, you are required to self-isolate for 14-days'. 
  3. Symptoms of an Influenza-like Illness
    As we often treat persons with chronic medical conditions and other high-risk patients, we request that if you have influenza-like illness (even if you don't meet the criteria above for COVID-19 suspicion), please do not attend our clinic and instead call to reschedule your appointment.
  4. Bring your own Towel
    You will see below that Unique Balance is not using any soft furnishings & pillows/towels for the immediate future. The treatment table will be covered in single use, disposable soft paper and will be thoroughly cleaned between clients with antiviral and antibacterial cleaner. For your comfort, please bring along your own towels to your appointment if you will find the paper uncomfortable. 
  5. What is Unique Balance Doing Differently?
    Unique Balance continues to be very pro-active in protecting clients from COVID-19 and making sure that attending appointments is safe for all.


Just some of the measures now in place include:

  1. Single Use Paper Towel Covering for Treatment Table This disposable paper is soft and will be disposed of after each client. We recommend that you bring your own towels (x2) to your appointment for comfort.
  2. Hand & Personal Hygiene
    Hand Hygiene is the most effective way to protect against contamination and includes both regular hand washing applying alcohol-based hand sanitiser. Unique Balance will provide Thieves Hand Sanitiser for all clients to use if required.
  3. Karina will be using medical grade latex rubber gloves where necessary that will be disposed off after each client.
  4. Increased Cleaning and Disinfecting Efforts 
    Unique Balance will use antiviral cleaning sprays between all patients and in common touch-points around the clinic.
  5. Elimination of Soft Finishings
    Unique Balance is no longer able to provide the pillows and cushions. Unfortunately, these and other similar finishings will not be provided during the COVID-19 pandemic in an effort to reduce vulnerabilities in our cleaning and sanitation efforts.
  6. Laundry Sanitiser
    Any linen that is used at Unique Balance will be sanitised during the cleaning processes.

Please be assured that Unique Balance takes the health and well-being of our clients very seriously. All of the above measures, and many others, are taken not to raise alarm, but rather to provide comfort to the clients, that this clinic is a leader in healthcare provision.